Using your Shipping Account
Have a shipping account with FEDEX or UPS? Contact Customer Service by email or phone, or write in the "Special Instructions" box during your checkout process and type in your FEDEX/UPS account number. FEDEX & UPS may also require us to obtain the billing address associated with your shipper account number.
Ship to your Business or Home
Shipping will generally take 7 to 14 business days, plus processing and lead time; this varies by the product and manufacturer you’re looking to buy.
Orders being shipped to your home will require an adult signature (ages 18+). Orders to residential addresses must be signed at the delivery address; no signature will result in the package being returned to our facility.
Ship to a Freight Forwarding Company
In the event that an order is shipped to a freight forwarding company, payments via wire transfer will be the only acceptable form of payment. Koken USA is not liable for lost or damaged goods upon the delivery of goods to the designated freight forwarding company.
Ship to a Postal Store
In the event that an order is shipped to a postal store, payments via wire transfer will be the only acceptable form of payment. Koken USA is not liable for lost or damaged goods upon the delivery of goods to the designated postal store.
We do NOT deliver next day air, not all products are available in stock. Please call 978-455-0672 x 1206 so that we can check availability for the item. Once approved we can change the order to next day delivery from the factory.
We ONLY ship to Canada and the United States.