• For web orders where account numbers are not provided, the least expensive shipping option (UPSP or UPS) will be used.

• For orders shipping to PO boxes, USPS will be used.

• For companies with Koken accounts, orders will only be shipped via UPS or FEDEX unless USPS is requested.

For customers who have a shipping account with FEDEX or UPS, please contact Customer Service by email or phone, or provide the FEDEX/UPS account number and billing zip code in the "Special Instructions" box during your checkout process.  

Shipping will generally take 2 to 10 business days for products that are in stock. For backordered products, please allow approximately 2 to 6 weeks depending upon the product. Custom products generally take 60 days.

Koken USA does not currently offer a freight forwarding option.  

For requests to utilize expedited shipping options, please call our customer service department at 978-455-0672 prior to placing the order to verify that the product is in stock and to realize the additional shipping charge. 

We ship to the United States, Canada, Mexico, APO addresses, and territories of the United States.